Help Desk Analyst Tier 2 Technician - Hybrid Field WFH
Campbell Business Solutions Campbell Business Solutions Hercules, CA Hercules, CA Full-time Full-time $25 - $30 an hour $25 - $30 an hour 9 days ago 9 days ago 9 days ago Job Overview:
We are seeking a highly-skilled, detail-oriented, and experienced Help Desk Analyst to join our team.
As a Help Desk Analyst, you will be responsible for providing technical support, troubleshooting assistance, and customer service to end-users.
You will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.
About Us:
We are a small, growing IT consulting company serving home users and small businesses under 25 users in the East Bay.
We pride ourselves on providing the best service possible to our existing client base and offering proactive and forward-looking service.
We strive to maintain strong relationships with our existing clients and a great work-life balance for our employees.
This approach allows our technicians to maintain a strong level of familiarity with the needs of our clients and enables us to maintain manageable hours and meet deadlines.
The Position:
Full-time position focused on help desk, fieldwork, and small projects.
This position involves a mix of work-from-home help desk and on-site service calls to customers throughout the Bay Area (primarily the East Bay).
Must have a dedicated and quiet space to work from home in with room for a laptop and accessories.
Must have a current California Driver's license and clean driving record.
Must have a well-maintained and reliable personal vehicle (mileage reimbursed).
Must have current auto insurance to travel to and from on-site service calls.
Must be able to pass a background check.
Qualifications:
Mental Requirements:
The work requires a combination of the following mental requirements, including but not limited to the following:
showing a strong focus on quality coupled with efficiency; understanding and following oral and written instructions; demonstrating a strong work ethic; establishing and maintaining cooperative working relationships; ability to read, write and perform basic math; ability to form questions based on the interpretation and comprehension of the task at hand; the ability and willingness to follow instructions; the ability to deal with people tactfully; and the mental capacity to generalize and reason.
Physical Requirements:
The work requires a combination of the following physical requirements, including but not limited to the following:
ability to sit, stand, twist, stoop, crouch, kneel, walk and climb ramps or stairs for extended periods of time; ability to climb and stand on a ladder for extended periods of time; ability to alternate between sitting or standing at will; ability to reach overhead and at or below shoulder level; ability to lift and carry 25-50 lbs.
; ability to keyboard and use a 10-key numeric pad; ability to seize, grasp, turn, hold or otherwise work with the hands; ability to touch, pinch, pick or otherwise work with the fingers; ability to drive a car; ability to speak clearly, accurately and loudly; ability to hear, understand and distinguish speech and other sounds in person and by phone or video call; ability to see clearly at approximately 20 or less; ability to see clearly at 20' or more; ability to observe an area that can be seen up or down or right to left while eyes are fixed on a given point.
Education and
Experience:
An equivalent combination of education and experience sufficient to successfully perform the job's essential duties as listed above.
Education:
Have possession of a high school diploma or a general equivalency diploma (GED).
Experience (3-10 years):
PC & Mac hardware repair PC, Mac, iOS, & android troubleshooting and setup Encryption (Windows, Symantec, BitDefender or similar) Enterprise/Business AntiVirus (Symantec, BitDefender, Sophos, SentinelOne, or similar) Microsoft 365 (setting up new, migrating, setup 2FA) Networking (Sonicwall, Ubiquiti, etc.
) setup and troubleshooting Basic Understanding of DHCP, DNS, IPV4 vs IPv6, Wi-Fi Ticketing system (Connectwise, Altera, Solarwinds, Syncro, Ninja, Datto, Kaseya, or similar) Backup (Veeam, Acronis, N-Able, Datto, MSP360, Barracuda, Carbonite, Backblaze or similar) Scripting (Batch, Powershell, HTML, CSS, or similar) Troubleshooting POP, IMAP, Exchange in Outlook Duties:
Tier 1 and Tier 2 helpdesk.
Quote, schedule, and execute small projects for clients.
On-site service calls.
Occasional on-call emergency support.
Exceptional phone etiquette and customer service; communication skills; detail-oriented; punctual.
Able to provide flexibility in work schedule with the ability to perform overtime work if requested.
Work Environment:
Work is performed indoors and outdoors using a computer and other office equipment, traveling to client sites, working alone, working around others, and sitting for long periods of time.
Must be able to lift 50lbs, stand, kneel for long periods and work in tight spaces.
Job Type:
Full-time Pay:
$25.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Experience level:
3 years Schedule:
Monday to Friday Ability to Relocate:
Hercules, CA:
Relocate before starting work (Required) Work Location:
Hybrid remote in Hercules, CA.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking a highly-skilled, detail-oriented, and experienced Help Desk Analyst to join our team.
As a Help Desk Analyst, you will be responsible for providing technical support, troubleshooting assistance, and customer service to end-users.
You will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.
About Us:
We are a small, growing IT consulting company serving home users and small businesses under 25 users in the East Bay.
We pride ourselves on providing the best service possible to our existing client base and offering proactive and forward-looking service.
We strive to maintain strong relationships with our existing clients and a great work-life balance for our employees.
This approach allows our technicians to maintain a strong level of familiarity with the needs of our clients and enables us to maintain manageable hours and meet deadlines.
The Position:
Full-time position focused on help desk, fieldwork, and small projects.
This position involves a mix of work-from-home help desk and on-site service calls to customers throughout the Bay Area (primarily the East Bay).
Must have a dedicated and quiet space to work from home in with room for a laptop and accessories.
Must have a current California Driver's license and clean driving record.
Must have a well-maintained and reliable personal vehicle (mileage reimbursed).
Must have current auto insurance to travel to and from on-site service calls.
Must be able to pass a background check.
Qualifications:
Mental Requirements:
The work requires a combination of the following mental requirements, including but not limited to the following:
showing a strong focus on quality coupled with efficiency; understanding and following oral and written instructions; demonstrating a strong work ethic; establishing and maintaining cooperative working relationships; ability to read, write and perform basic math; ability to form questions based on the interpretation and comprehension of the task at hand; the ability and willingness to follow instructions; the ability to deal with people tactfully; and the mental capacity to generalize and reason.
Physical Requirements:
The work requires a combination of the following physical requirements, including but not limited to the following:
ability to sit, stand, twist, stoop, crouch, kneel, walk and climb ramps or stairs for extended periods of time; ability to climb and stand on a ladder for extended periods of time; ability to alternate between sitting or standing at will; ability to reach overhead and at or below shoulder level; ability to lift and carry 25-50 lbs.
; ability to keyboard and use a 10-key numeric pad; ability to seize, grasp, turn, hold or otherwise work with the hands; ability to touch, pinch, pick or otherwise work with the fingers; ability to drive a car; ability to speak clearly, accurately and loudly; ability to hear, understand and distinguish speech and other sounds in person and by phone or video call; ability to see clearly at approximately 20 or less; ability to see clearly at 20' or more; ability to observe an area that can be seen up or down or right to left while eyes are fixed on a given point.
Education and
Experience:
An equivalent combination of education and experience sufficient to successfully perform the job's essential duties as listed above.
Education:
Have possession of a high school diploma or a general equivalency diploma (GED).
Experience (3-10 years):
PC & Mac hardware repair PC, Mac, iOS, & android troubleshooting and setup Encryption (Windows, Symantec, BitDefender or similar) Enterprise/Business AntiVirus (Symantec, BitDefender, Sophos, SentinelOne, or similar) Microsoft 365 (setting up new, migrating, setup 2FA) Networking (Sonicwall, Ubiquiti, etc.
) setup and troubleshooting Basic Understanding of DHCP, DNS, IPV4 vs IPv6, Wi-Fi Ticketing system (Connectwise, Altera, Solarwinds, Syncro, Ninja, Datto, Kaseya, or similar) Backup (Veeam, Acronis, N-Able, Datto, MSP360, Barracuda, Carbonite, Backblaze or similar) Scripting (Batch, Powershell, HTML, CSS, or similar) Troubleshooting POP, IMAP, Exchange in Outlook Duties:
Tier 1 and Tier 2 helpdesk.
Quote, schedule, and execute small projects for clients.
On-site service calls.
Occasional on-call emergency support.
Exceptional phone etiquette and customer service; communication skills; detail-oriented; punctual.
Able to provide flexibility in work schedule with the ability to perform overtime work if requested.
Work Environment:
Work is performed indoors and outdoors using a computer and other office equipment, traveling to client sites, working alone, working around others, and sitting for long periods of time.
Must be able to lift 50lbs, stand, kneel for long periods and work in tight spaces.
Job Type:
Full-time Pay:
$25.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Experience level:
3 years Schedule:
Monday to Friday Ability to Relocate:
Hercules, CA:
Relocate before starting work (Required) Work Location:
Hybrid remote in Hercules, CA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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